Frequently Asked Questions
Are your products edible?
Yes, all of our gingerbread products and frosting are edible. And they taste great too!
Do your products contain nuts?
Our products do not contain nuts.
Do your candies contain nuts?
We purchase our candies in cases and then repackage them for our kits and individual candy sales. Some of these candies may contain nuts or may have been produced in a facility that processes nuts and other potential allergens. We do not currently use nuts in our products.
How do you package the houses to arrive safely?
Each house is shrink wrapped and packed in bubble or foam specially designed for it. Then it is packed in a product box. All product boxes are then packed in shipping boxes. Should you receive any portion of your order damaged, call us right away for a replacement or refund.
How can I preserve my house year after year?
To save your decorated house, year after year, store it in a clean, dry, environment away from extreme heat and cold. Be sure to pack it in a pest-proof bag and box. If you chose to freeze your house, it must be sealed in an air-tight container to prevent damage from moisture.
My house is too soft … too hard. What can I do to fix it?
Gingerbread houses are affected by the temperature of a room and the amount of moisture in the air. If your house is unusually hard or soft, it may be due to one of these factors. Try moving it to a drier part of the house away from extreme hot/cold.
How long do the houses last and how long are they edible?
With proper storage, you can keep a gingerbread house for years. Our houses will stay fresh to eat for up to 12 months depending on how they are displayed and/or stored. Keep in mind that if you are displaying your decorated house, it will gather dust and other air particles, and while it is technically edible, it may not be desirable to eat.
Do you sell houses that I can assemble myself?
Yes, most houses/products are available unassembled.
Does the kit come with candies?
Yes, each kit comes with candies and decorations specific to the type of house (ie…dog house comes with gingerbread dogs and dog bone candies, etc…)